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Chatty vs Tidio Focused vs Everything

Tidio tries to be good at everything – sales, support, marketing, you name it.
We built one thing exceptionally well: turning conversations into sales.

Need help switching?
Chatty AI
4.9/5
1,552 reviews
Chatty AI
4.6/5
964 reviews
Join thousands stores switched to Chatty

The problem

The “everything app” problem

Tidio markets itself as the “all-in-one customer service solution” with live chat, chatbots, and email campaigns. Sounds great in theory.

But here’s the reality: when an app spreads across multiple functions, it can’t focus deeply on what drives revenue.

Two different approaches

Tidio spreads its focus across multiple areas. Chatty perfects one thing.
Sales-focused Specialist

Chatty: Built for Sales

Do one thing exceptionally well – turn conversations into sales. Every feature, metric, and optimization focuses on revenue generation.
Hybrid Generalist

Tidio: Tries to do everything

One platform for live chat, chatbots, marketing automation, email campaigns, and customer support. Jack of all trades approach.

Feature-by-feature breakdown

Feature
Chatty
Basic
AI Sales Intelligence
AI that knows products and drives purchases
✓ Built-in
$39/month add-on (Lyro)
Revenue tracking
Track sales generated per conversation
✓ Full sales tracking
Available in Growth plan
Live chat
Real-time customer conversations
✓ Sales-optimized
Support-focused
Free plan
Cost to get started
✓ Forever free
✗ Limited, no AI
Marketing automation
Email campaigns, workflows
Sales-focused only
✓ Full marketing suite
Multi-channel support
Email, social media, chat integration
✓ Facebook, Instagram, WhatsApp, Email
✓ All major channels
Product catalog integration
AI knowledge of your products
✓ Automatic sync
Manual setup
Free plan
Cost to get started
✓ Forever free
✗ Trial only
Mobile experience
Minimum monthly cost
✓ Native mobile app feel
Responsive web only
Product catalog integration
AI knowledge of your products
✓ Automatic sync
Manual setup

Pricing comparison

Chatty
Free to get started
Value-based pricing: Pay for results, not features
What’s in Free
  • AI sales assistant included
  • Unlimited conversations
  • Product catalog integration
  • Revenue attribution
  • Mobile app included
  • 5-minute setup
Tidio Lyro AI: Add-On
$39 /month extra
$39/month extra on top of base plan
What’s in $10
  • 50 AI conversations (one-time)
  • 100 Flows visitors reached
  • Training content
  • Send product recommendations
  • Limited integrations

Real Cost Breakdown

What you need
Chatty
Tidio
Basic live chat
$0/month (free plan)
$0/month (free plan)
AI sales assistant
$0 (included)
$39/month (Lyro add-on)
Advanced features
$19/month (Pro plan)
$29/month (Starter)
Revenue tracking
$0 (included)
from $59/month (Growth)
Product intelligence
$0 (included)
Manual setup + time
Total monthly cost (from basic)
$19
$127
Annual savings with Chatty
$1,296/year

Need help choosing the right solution?

Talk to our team about your specific needs. We’ll help you figure out if Chatty is the right fit for your business.

Book free consult call
Try app first

What works for you

Both are excellent tools, but they’re doing good in different terms
Chatty works if you:
  • Want every conversation to drive revenue
  • Need AI that understands your products deeply
  • Want to scale sales without scaling support costs
  • Prefer one tool that excels at revenue generation
Tidio works if you:
  • Have a dedicated support team handling all sales
  • Don’t mind managing multiple disconnected tools
  • Want complicated flows/automation
  • Need simple live chat functionality

Switching From Tidio – FAQs

Can I run both Tidio and Chatty together during transition?
Yes. Many merchants test Chatty’s sales results while keeping Tidio for marketing automation. Most switch completely within 30 days when they see the revenue difference.
How does Chatty’s AI compare to Lyro?
Lyro is a general support chatbot ($39/month add-on). Chatty’s AI is trained specifically for eCommerce sales – it knows your products, recommends purchases, and recovers abandoned carts. Plus it’s included free.
What about Tidio’s “all-in-one” advantage?
Jack-of-all-trades tools often master none. Ask yourself: do you need okay-ish performance across many features, or exceptional results in the one thing that drives revenue? Most merchants choose focused excellence.

Stop overpaying for Complexity.
Start converting with Simplicity.

Free forever plan includes AI.
Try Chatty free – Keep Tidio running
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