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Chatty vs Gorgias Sales vs Support

Gorgias built the support ticket system.
Chatty built the ultimate sales assistant

Need help switching?
Chatty AI
4.9/5
1,502 reviews
Chatty AI
4.6/5
682 reviews
Join thousands stores switched to Chatty

Two different missions

Both are excellent tools, but they’re built for opposite goals.

Chatty: Built for Sales

Turn every conversation into a sales opportunity

Gorgias: Built for Support

Turn every conversation into a sales opportunity

Feature-by-feature breakdown

Feature
Chatty
Gorgias
Primary focus
What the platform optimizes for
Revenue generation
Ticket resolution
Setup time
Time to get fully operational
5 minutes
Need support
AI sales assistant
AI that recommends products and drives purchases
✓ Built-in
Paid upgrade required
Revenue tracking
Track sales generated by conversions
✓ Full tracking
Basic revenue data
Team collaboration
Multiple agents working together
✓ Unlimited
✓ Unlimited
Multi-channel support
Email, social media, chat integration
✓ Facebook, Instagram, WhatsApp, Email
✓ All major channels
Product catalog integration
AI knowledge of your products
✓ Automatic sync
Manual setup
Free plan
Cost to get started
✓ Forever free
✗ Trial only
Starting price
Optimized for mobile commerce
$0
From $10/month (additional charges on tickets and automations)
Mobile experience
Minimum monthly cost
✓ Mobile-first design
Desktop-optimized

Pricing comparison

Chatty
Free to get started
Value-based pricing: Pay for results, not features
What’s in Free
  • AI sales assistant included
  • Unlimited conversations
  • Product catalog integration
  • Revenue attribution
  • Mobile app included
  • 5-minute setup
Gorgias
$10 minium per month
Feature-based pricing: Pay for platform access and features
What’s in $10
  • 50 tickets/month ($0.40/overage ticket cost)
  • No built-in AI Agent automation
$1.00/per resolved conversation
  • Help center with unlimited articles
  • Omnichannel
  • Integrations

Why merchants are choosing Chatty

The switch that saved $3,500 annually

With Gorgias, we kept getting hit with surprise charges – extra fees for AI, tickets & advanced features. I spent more time managing costs than customers.
Chatty gives me everything for one price. $99/month. Period.

Product manager •

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Which tool is for which business?

Both are excellent tools, but they’re doing good in different terms
Choose Chatty if you want to:
(Select all that fit yours)
  • Increase sales through chat
  • Recover abandoned shopping carts automatically
  • Get intelligent product recommendations
  • Start with zero upfront cost
  • Set up and start selling in 5 minutes
  • Focus on revenue growth over support efficiency
  • Have AI handle support 24/7
  • Optimize mobile commerce experience
Choose Gorgias if you want to:
(Select all that fit yours)
  • Manage large support team workflows
  • Handle complex customer service processes
  • Integrate with extensive third-party tools
  • Centralize support tickets from all channels
  • Access enterprise-grade reporting
  • Scale sophisticated helpdesk operations
  • Customize advanced automation rules
  • Professional onboarding and training

Switching from Gorgias – FAQ

Can I use both Gorgias and Chatty together?
Yes, many merchants run both during transition. Use Gorgias for complex support tickets and Chatty for sales conversations. Most find they can replace Gorgias entirely within 30 days.
How much can I save switching from Gorgias to Chatty?
Direct savings: $60-900/month. Indirect benefits: typically generate more revenue than the support tool costs you’re eliminating
Is the switch worth losing Gorgias’s advanced features?
Ask yourself: do you need advanced support features, or do you need more sales? Most eCommerce stores see 3x more revenue impact from sales tools than cost savings from support tools

Ready to turn support into sales?

Start with our free plan and see how sales-focused AI compares to support-focused tools.
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