- 1. First, let’s see how traditional chatbots work!
- 2. So what does an AI salesperson do instead?
- 3. What happens when your best rep works all day, every day?
- 4. Want to see it in action?
- 5. What does this mean to your eCommerce?
- 6. Ready for what’s coming next? Meet sales-focused AI
- 7. Make the switch now!
- 8. FAQs
Most “chatbots” you’ve ever met are not built to sell for you. They are built to end conversations as quickly as possible.
It sounds backwards. You invest in chat expecting it to bring in more sales. But in reality, the bot’s primary mission is usually to deflect questions, reduce ticket volume, and keep your support team from getting overloaded.
That might be helpful for customer service. But for your revenue, it can be a problem. Every time a bot replies with something like “Here’s the FAQ link,” you are missing an opportunity.
When someone is browsing your store and takes the time to open a chat, they are showing interest. And interest is the perfect moment to guide them toward a purchase, not to close the conversation.
This is where the real difference comes in: a traditional chatbot vs an AI salesperson. One ends the chat. The other closes the sale.
First, let’s see how traditional chatbots work!
Picture this: You land on a store, and a chat bubble pops up.
“Hi! How can I help you today?”
You type your question. The bot either:
- Delivers a pre-written FAQ answer.
- Tries to match a keyword and gives you something “close enough.”
- Sends you to a help article.
- Passes you to a human after a few failed attempts.
Their goal is simple: reduce support tickets. That’s why most chatbot vendors brag about “deflecting” 70–80% of customer conversations.
Do you see the problem? That’s not a sales metric. It’s a cost-cutting metric. These bots are trained to get you out of the chat, not guide you deeper into a purchase decision. They don’t ask about your needs. They don’t recommend products. They don’t overcome objections.
It’s like walking into a store and having the greeter wave you inside, hand you a store map, and disappear. You’re left on your own, and that’s where potential sales slip away.
So what does an AI salesperson do instead?
Now, picture the same scenario we discussed with traditional chatbots: a shopper opens a chat because they need assistance. But this time, instead of a keyword-matching script, they’re talking to something much more innovative.
An AI salesperson treats every conversation like it could be the start of a sale. It doesn’t just wait for you to ask the right question. It listens and understands the context. Then it guides you forward with product recommendations, clear explanations, and valid comparisons. It can even suggest bundles or upgrades when the timing feels right.
Here’s the big shift:
| What’s different? | Traditional Chatbot | AI Salesperson |
| Purpose | Get the customer out of the chat quickly | Help the customer find exactly what they want and buy it |
| Goal | Reduce support tickets | Increase sales and improve the shopping experience |
| What it knows | Limited to FAQs and canned responses | Knows your entire catalog, specs, reviews, promotions, and sales techniques |
| Style | Flat and scripted | Natural, adaptive, human-like conversation |
| Approach | Waits for questions and reacts | Proactively engages, asks the right follow-up questions |
| Handoff | Sends to a human when it gets stuck | Passes on warm, fully qualified leads with context |
| What it measures | Tickets deflected | Revenue generated, upsells, and average order value growth |
Okay, here’s how it plays out in real life:
Instead of just replying, “Here’s the sizing chart” when someone asks about fit, the AI salesperson might say:
“This style tends to run slightly smaller. Based on what you’ve told me, I’d recommend the medium. If you want a perfect match, I can also bundle it with the stretch belt our customers love with this dress. Would you like me to add it to your cart?”
See the difference? A traditional bot gives you information and ends the chat. An AI salesperson gives you the answer, explains why, and makes it easy to say “yes” to buying.
What happens when your best rep works all day, every day?
The best human salesperson cannot be on the job every hour of the day. AI can!
Think of it as having your top-performing sales rep always ready:
- Greeting customers in every timezone.
- Following up with visitors at 2 AM.
- Remembering every product detail instantly.
- Never forgetting to cross-sell or upsell.
What does that mean for you?
- You never lose a customer because “no one was online.”
- Global customers get the same buying experience as locals.
- You’re always ready for peak traffic, without adding headcount.
And here’s the kicker: Your AI salesperson does not just stay available; it gets better over time. The more it learns about your products and your customers, the sharper it becomes at guiding conversations and closing sales.
Want to see it in action?
Alright, enough theory. Let’s talk about what this looks like when it’s live in a real store.
Meet Yoeleo Bike. They make high-performance carbon fiber cycling components. We’re talking about serious gear for serious riders. The kind of products where every millimeter and every gram matters.
Before AI, this was a headache. Staff could spend hours hunting down compatibility details for just one question. Only senior experts could answer with full confidence. And when something slipped through the cracks, it meant unhappy customers, costly returns, and lost trust.
Then they brought in Chatty’s AI.
The AI learned everything there was to know about Yoeleo’s products. Compatibility charts, bearing size guides, rotor specs, and even custom build logic – all stored, all instantly accessible.
When a customer asked about a product, the AI could give an accurate, confident answer on the spot. And if the question was something super unique, it handed the conversation to a human specialist, along with the full context, so the customer didn’t have to repeat a single detail.
In just the first 30 days, the results spoke for themselves:
- 90.38% of conversations handled by AI
- 98.94% resolution rate
- $29,586 in assisted revenue
- Over 19 hours saved every single day
Customers got instant, confident answers. Conversions went up!
What does this mean to your eCommerce?
If you sell anything beyond “click and buy,” you know the struggle: customers have questions before they make a purchase. It could be something simple like:
- Fit and sizing
- Compatibility
- Shipping times
- Product comparisons
- Customization options
Every time a customer has to wait for an answer, you risk losing the sale. Every time a chatbot punts them to a help page, you miss a chance to upsell.
An AI salesperson flips that script:
- Turns Q&A into guided shopping
- Handles objections in real time
- Increases AOV through intelligent recommendations
- Builds trust by being fast and accurate
Ready for what’s coming next? Meet sales-focused AI
The e-commerce world is shifting. Customers expect instant answers, personalized advice, and a seamless purchasing experience. The brands winning tomorrow aren’t the ones who only cut support costs; they’re the ones who turn every chat into a potential checkout.
Sales-focused AI is like moving from an FAQ page in a box to having your best salesperson cloned a thousand times and available to every shopper, anywhere.
As AI improves at understanding intent, your online store will feel less like a catalog and more like a conversation.
That is the future. And it is closer than you think!
Make the switch now!
It’s time to make the switch to something that sells. Give customers the feeling they are talking to a real salesperson who knows your products, understands what they are looking for, and helps them choose without making them wait.
If you are running a eCommerce store on Shopify, choose Chatty for your fastest and successful switch! It learns your whole catalog, your compatibility details, and your sales playbook. Then it speaks to customers like your most experienced sales rep, always present, constantly engaging, constantly moving the sale forward.
When a shopper shows interest, Chatty acts instantly with the right offer, smart product comparisons, or perfectly paired bundles. Every interaction feels personal, helpful, and designed to close the deal.
This is proactive selling, and it transforms visitors into loyal buyers. Book a quick demo, see Chatty in action, and experience how your store can sell smarter every single day.
Book a quick demo [link demo], see Chatty in action, and watch how proactive live chat can change the way your store sells!
FAQs
Can I see Chatty in action before installing?
Yes! You can book a live demo where we walk you through honest sales conversations powered by Chatty. You’ll see how it engages customers, makes recommendations, and closes sales just like a top-performing rep.
How long does it take to set up and implement Chatty?
In most cases, you can be live in under 1 hour with the basic setup, and a full implementation with catalog sync and sales playbooks takes about 1–2 days.
How do I set up Chatty for my store?
Setup is simple:
- Install Chatty from the Shopify App Store
- Enable it in your Theme Editor
- Create and display FAQs (hub, page, or blocks)
- Customize the chatbox (colors, logo, layout)
- Connect channels like email, Messenger, or WhatsApp
- Add the Chatty mobile app via QR code for on-the-go access.